Frequently Asked Questions

• Q: Who will be cleaning my home?
  Leepoye Cleaning is very careful in selecting, vetting, and training every one of our cleaners. You're getting only the best housekeeping professionals around, all employed, bonded, and insured by Leepoye Cleaning, ensuring a professional and reliable service
• Q: Do I need to be home for you to come clean my house?
  No. Our cleaners work on a typical workweek schedule; most clients are gone when we arrive. In these cases, we’re provided with a spare key, door, or garage code to let ourselves in and lock up when done.
• Q: What if something’s missed?
  We work hard to ensure that your home receives the most consistent clean every time we visit. During your first consultation, we will work with you to determine if any specialized needs fall outside our Checklist. You can always add special requests by contacting your cleaners before service.
  
  If you return home and discover something essential was missed, contact us at LCS. We'll take care of it as part of our LCS Clean Guarantee.
• Q: Do I need to provide your team with my own cleaning equipment or supplies?
  No. We arrive with everything we need to get your home sparkling and take all our supplies and equipment with us when we leave.
  
  Please let us know if you have preferences regarding the cleaning products and equipment we use. We will do our best to accommodate your request
• Q: What if my scheduled cleaning falls on a holiday?
  If your regularly scheduled cleaning appointment falls on a holiday, we’ll reach out to you to reschedule.
• Q: How often can you clean my home?
  Leepoye Cleaning is happy to offer cleaning once a week, every other week, or once a month, depending on your individual cleaning needs. You can also request one-time maid service for special events, moving in or out of a home, hosting a holiday, or almost any other reason.
  
  Since we work contract-free, you can update or change your cleaning frequency to fit your budget, schedule, and cleaning needs.
• Q: Does your team accept tips?
  While tips are not expected, our team are allowed to accept them.
  
  Some of our clients prefer to tip a little at the end of each service, while others offer a large tip at the end of the year. Of course, any tip at any time is greatly appreciated.
• Q: What should I do before Leepoye Cleaning Services Arrives?
  There is no need to run the vacuum before we arrive—that's what you hire us for! However, please pick up any toys, clothing, or trash before we arrive for the most efficient and effective cleaning. Also, make sure your pets are somewhere comfortable, so we don't disrupt their peace.
• Q: What if something is damaged during a cleaning?
  At Leepoye CS, we treat each home we clean with the strictest care and respect. If something happens to break while we’re cleaning, we do our best to repair or replace the item. Our cleaners are fully insured so you can file any necessary and appropriate claims.
• Q: What if someone’s injured in my home?
  Leepoye Cleaning Services is fully licensed and insured; all our team members are also insured. This allows us to provide you with a worry-free clean. If one of our team members gets injured on your property, our insurance will cover the claim.
• Q: What if I need to reschedule a clean?
  We understand things happen, and you may be unable to keep your scheduled clean—that's OK! Please let us know a minimum of 2 business days before your appointment, and we'll do our best to shift your schedule.
  
  If we receive less than 2 business days' notice or cannot access your home, Leepoye Cleaning will charge you the full cleaning price.
  
  When rescheduling or cancelling your cleaning, don't hesitate to get in touch with your local Leepoye Cleaning office manager.
• Q: Can I provide the team with special instructions?
  Yes - we encourage it! Your preferences help us give you the cleaning your home deserves.
  
  We ask that you communicate your special requests—one-time or regular—directly to your local Leepoye Cleaning office rather than the team. This allows us to note this information in your file so anyone who visits your home knows your preferences.
• Q: Can pets be home during a cleaning?
  Yes - we love all kinds of pets! If your pet is aggressive in any way, however, we recommend leaving them outside or in a gated area to ensure the safety of our team.
  
  If you will not be home when we arrive, please let us know how to handle cleaning around your pet appropriately.